Refund policy

FAULTY PRODUCT RETURNS:

I. We aim to provide you with Products of the highest standard and quality. If you have received a Product with a defect, please contact us via http://www.strayacollection.com.au/contact-us/ as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible. In order to assist the return process, you may be required to send us images of the damage, defect or fault for a preliminary assessment.

II. If the Product is confirmed to have a defect, we will fix the Product at your request. If the Product is found not to have a defect or deemed out of warranty, we will ship the Product back to you.

III. It does not constitute a defect, if, in our reasonable opinion, the Product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.